Terms of Engagement
These general terms explain the basis on which Renée Alexis discusses and agrees advisory, coaching and event engagements. Your written engagement agreement will identify the contracting parties and confirm the services and commercial terms applicable to you. An enquiry or discovery call does not itself create a paid engagement.
1. Agreeing the engagement
Before work begins, we will agree the scope, responsibilities, format, timing and fees in writing. Any change to that scope should also be agreed in writing. Website descriptions are an introduction to the available pathways, not a promise of particular deliverables or availability.
2. Advisory and coaching boundaries
Advisory and coaching support informed reflection, strategic thinking and leadership development. You remain responsible for your decisions and their implementation. No particular business, financial, investment or personal outcome is guaranteed. These services do not replace legal, tax, regulated investment, medical or psychological advice. Obtain independent specialist advice where your circumstances require it.
3. Fees and payment
The proposal or engagement agreement will specify the fee, currency, applicable taxes, payment schedule and any agreed expenses. No additional work or expense should be assumed to be included unless agreed. Please raise billing questions promptly so they can be addressed.
4. Appointments, cancellations and changes
Session arrangements, rescheduling, cancellation, refunds and any withdrawal rights will be explained in the applicable agreement before you commit. Please give as much notice as possible if your circumstances change. Nothing in these terms removes any cancellation or other rights that apply under consumer law.
5. Confidentiality and sponsored coaching
Confidential information shared during an engagement should be handled with care and used for the agreed purpose. Any reporting to an employer, sponsor or other third party should be agreed with the relevant participants in advance. Confidentiality may be limited where disclosure is legally required or necessary to address a serious safety concern. Recordings require prior agreement. Group participants will be asked to respect confidentiality, although another participant's conduct cannot be guaranteed.
6. Respectful participation
Engagements depend on honest communication and mutual respect. Faith and values may inform the approach, with the focus and boundaries discussed together. Participation does not require agreement with a particular belief. Please share accessibility needs or concerns so suitable arrangements can be discussed.
7. Materials and intellectual property
You retain ownership of materials you provide. Unless otherwise agreed, materials supplied as part of an engagement are for your own use within that engagement. Redistribution, resale, recording or public reproduction requires permission from the relevant rights holder. Confidential client material must not be shared without authority.
8. Retreats and workshops
Each confirmed event will have its own booking information and applicable terms, including arrangements for changes or cancellation. Do not assume that an expression of interest confirms a place, date or venue. Check the confirmed event details before making travel commitments.
9. Ending an engagement and resolving concerns
The engagement agreement will explain how either party may end the relationship and how outstanding work and fees are handled. Please use the contact page to raise concerns so they can be considered and discussed. Any applicable governing law and dispute arrangements will be identified in the written agreement. Nothing here excludes liability or limits rights that cannot lawfully be excluded or limited.
10. Relationship with your agreement
Read these general terms alongside your specific engagement agreement. Any differences should be clarified before work begins. Updates to this website do not automatically change terms already agreed for an existing engagement.